Assertiveness – I Win, You Win

Faiez Hassan Seyal | December, 1996 A friend asks to borrow your new, expensive camera…. Someone cuts in front of you in a line…..A sales person is annoyingly persistent………Someone criticises you angrily in front of you colleagues……… For many people these examples represent anxious, stressful situations to which there is no satisfying response. One basic[…]